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Shipping and orders F.A.Q

 

Do you ship internationally?
Yes, I ship everywhere in the world!!! Please make sure you have written your correct address at the checkout, so your order can arrive safely to you! If the address you provided is incorrect or undeliverable, and you want your order to be re-shipped, I'll have to charge for re-shipment. International shipments may incude additional customs fees, which are the responsibility of the recipient.

 

Do you accept credit card/debit card/PayPal?
Yes, I accept credit card, debit card, and PayPal. All prices are in Euros (€) but all currencies will be accepted at the current exchange rate.

 

Do you accept other currencies?
Yes! Although the prices are listed in Euros (€), all currencies are accepted at the current exchange rate.

 

What shipping method do you use?
For all my orders I use Spain Mail. You can choose between 'ordinary' type and 'certified' type. See differences in the next question! Ordinary ones are available for 2,50€ if you live in Europe and for 3,50€ if you live anywhere else, while certified ones cost 7,50€ if you live in Europe and 9,50€ if you live anywhere else.

 

Which differences are between the shipping modes 'ordinary' and 'certified'?
Ordinary orders do not have a tracking number so you can't check where your package is, while you can do that with certified orders. I never got an ordinary package lost, but please consider that I am not responsible for lost or stolen packages in case you decided to hire the ordinary shipping.

 

Do you offer tracking?
Yes, they are called 'certified' shipping. Packages with tracking number are available for 7,50€ if you live in Europe and for 9,50€ if you live anywhere else! You can select this at the checkout and I will send it's tracking number via email when shipped.

 

When will my order arrive?
Please allow up to 5-15 business days for your order to be prepared and shipped, since all this is handmade by only one person! Thanks in advance for your patience. After your order is shipped, delivery time depends on your location and local post office, but it usually takes from 2 to 20 business days.

 

The tracking link says my package has been delivered but I can't find it!!!
If this happens to you, you should try and ask your local post office, as your postal carrier may have left your package with a neighbor or may be attempting to deliver it again. If you have contacted your postal services and they are unable to help you locate your package, you totally have to contact me.

 

Do the prints have a margin/border?
Yes! The margin will vary depending on the original ratio of the artwork, but there is about 1cm so you can easily frame it! If you don't want any border, please leave a note at checkout letting me know.

 

Are the prints signed by you, Tati MoonS?
Of course!

 

How are prints packaged?
Small and medium sizes are placed into a protective plastic sleeve with a chipboard to ensure the envelope doesn't bend. Big sizes are placed into a protective plastic sleeve and rolled up in a cylindrical shipping tube.

 

Privacy Policy

policy

I respect your right to privacy at Tati MoonS! Unless knowingly and voluntarily submitted to tatimoons.com by the user, tatimoons.com does not collect or sell personally identifiable information about users of the tatimoons.com website such as names, shipping/billing addresses, etc. I collect only the information necessary for us to complete your order or to contact to you regarding the status of your order, 'cus I gotta make sure I can reach you if there's an issue. Tati MoonS will use your email address in case you joined the newsletter to let you know about new items, deals and special sales. You can always unsubscribe.

 

cookies

Tati MoonS does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. I use this info to improve the user-friendliness and functionality of our site.

 

privacy stuff

All content on this site, including, but not limited to: informational content, and graphic images are the copyrighted material of Tati MoonS, and may not be reproduced in any manner without the expressed written consent of Tati MoonS. If any rare time I mess up things with prices,Tati Moons has the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent.

 

ORDER CANCELLATION & RETURNS

You can ask for any refund in case your certified order got stolen or lost. Anyway, I recommend contacting me in that case so since it has its tracking number we can send the package back to you.


I also offer refunds if the products arrive damaged during shipment. In that case, you have to contact me providing your order number, a short explanation and attached photos of the damaged products, including the package.


For any other reasons, I do not offer cancellations or returns.

 

contact

I would love to hear from you!

To contact me for any reason, please fill this form here or email me at info@tatimoons.com. If you can't find a reply, check your spam folder. Notice that I don't accept free requests at the moment, only paid commissions, sorry. Thank you!

If you are contacting me about an order, please include the order number and the email address associated with the order!