ORDERS F.A.Qs

SHIPPING F.A.Qs


WHAT PAPER DO YOU USE FOR PRINTS?

Prints are printed on bright white 300gr fine art photography paper, so my paintings will look more like a photo.

Before September 2018, all prints paper were very thick (non-photography) paper so quality was affected; now, the paper is a little bit thinner, more like a photograph, but the quality of the visual print is super rich and the details are perfect while colors are closer to the actual digital file.

WHAT INK DO YOU USE FOR PRINTS?

The prints are made with 10 Lucia archival quality pigment based inks in order to provide the best quality. These inks guarante a super vivid, luminous color range to preserve the look of the original artwork. They are made to last over 200 years without fading. What’s more, every print will be printed at the highest quality available and 600dpi, to provide all the details that all my artworks have.

DO THE PRINTS HAVE A MARGIN/BORDER?

By default, mini and small sizes are printed with no border, while medium, big and xtra big sizes have about 1cm border so they can be easily framed. If you want this to be changed for you, please leave me a note at checkout or send me an email with your order number and name.

WILL MY PRINTS FADE?

Thanks to everyone who could support, I've been able to upgrade all my material and get myself a brand new printer with the best brand new ink. This means that the print will last over 200 years with no fading. Making sure that the print is not overexposured to sunlight/UV will also help that the print doesn't fade. More information about the ink and paper in two first questions above!

ARE THE PRINTS SIGNED BY YOU, TATI MOONS?

Of course they are! I sign them on the back of the print, but you can leave me a note at checkout if you want it to be on the front part of it.


DO YOU SHIP INTERNATIONALLY?

Yes, I ship everywhere in the world. Please make sure you have written your correct address at the checkout, so your order can arrive safely to you!

DO YOU ACCEPT CREDIT CARD/DEBIT CARD/PAYPAL?

I accept Paypal, Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Diner's Club, JCB and Apple Pay. All prices are in Euros (€) but all other currencies like $/£/¥/others will be accepted at the current exchange rate, so don't worry if you don't use Euros.

I DON'T USE EUROS (€)! DO YOU ACCEPT OTHER CURRENCIES?

All currencies are accepted at the current exchange rate. 
My shop lists prices in Euros (€), but if you are using a different currency it will be calculated automatically after checkout. I highly recommend using Paypal in the case you are using other currency since you will be able to see the total price in your currency before finally buying something from the store.

WHEN WILL MY ORDER ARRIVE?

I run this business alone so please allow up to 3-7 business days for your order to be prepared and shipped. Thanks in advance for your patience! <3 After your order is shipped, you will get an email.

Delivery time depends on your location and local post office, but it usually takes from 2 to 20 business days for basic shipping, 5-10 business days for tracking number shipping and 1-5 days for fast shipping. Please note that this delivering time can increase depending on how fast your local post office works.

DO YOU OFFER TRACKING?

Yes, you can choose the tracking number shipping option at checkout.

No tracking number Shipping option, as the name says, do not provide a tracking number. Tracking number Shipping option and Express Fast Shipping option offer a tracking number which will be provided via email when your order is fulfilled.

HOW ARE PRINTS PACKAGED?

Mini, small and medium sizes are placed into a protective plastic sleeve with a chipboard to ensure the envelope doesn't bend. Big and Xtra big sizes are placed into a protective plastic sleeve and rolled up in a cylindrical shipping tube.

HOW MUCH IS SHIPPING?

Shipping fees depend on the size of the print(s), the shipping option you choose and the destination. Prices vary from 1.99 to 15.99.

Remember to use code FREESHIP in orders over 50€ for free basic shipping, in orders over 80€ for free tracking number shipping and in orders over 120€ for free express fast shipping.

I JUST NOTICED THAT I DIDN’T WRITE MY ADDRESS CORRECTLY!!!

If there’s an error in your address and I haven’t shipped out your order yet, please send an email to help@tatimoons.com with your name, order number and corrected address. In the other hand, if the package has been already fulfilled, unfortunately I can no longer change its destination.

THE TRACKING LINK SAYS MY PACKAGE HAS BEEN DELIVERED BUT IT DIDN’T!!!

If this happens to you, you should try and ask your local post office, as your postal carrier may have left your package with a neighbor or may be attempting to deliver it again. Most of times the package is waiting for you at your local post office.

If you have contacted your postal services and they are unable to help you locate your package, you totally have to contact me by sending an email to help@tatimoons.com as soon as you can.