WORLDWIDE SHIPPING IN ALL ORDERS
Estimated processing time
Please allow 3-7 business days for your order to be packaged and shipped since I run this alone. Thanks!
Estimated delivery time (after shipping)
Basic shipping option (No tracking number) - from 5 to 20 business days
Tracking number shipping option - from 2-7 business days
Thanks for the patience! Please consider that the estimated delivery time can vary depending on how fast your local post office work so these times are only approximations. In case the estimated delivery time has passed and you didn’t get your package, please contact me at firstname.lastname@example.org
Shipping prices depend on the size of the print(s), the shipping option you choose and the destination. Prices vary from 1.99 to 13.99.
Remember to use code FREESHIP in orders over 50€ for free basic shipping and in orders over 80€ for free tracking number shipping.
Free shipping is available! Remember to use code FREESHIP in orders over 50€ for free basic shipping and in orders over 80€ for free tracking number shipping.
SHIPPING ADDRESS MISTAKES
If you’ve noticed there’s an error in your address and I haven’t shipped out your order yet, please send an email to email@example.com with your name, order number and corrected address. In the other hand, if the package has been already fulfilled, unfortunately I can no longer change its destination.
SHIPPING TRACKING NUMBER
Tracking number is included in the Tracking Number Shipping option.
You can check where your package is using your post office website tracker.
If the tracking link says that your package has been delivered but it didn’t, you should try and ask your local post office, as your postal carrier may have left your package with a neighbor or may be attempting to deliver it again. Most of times the package is waiting for you at your local post office. If you have contacted your postal services and they are unable to help you locate your package, you totally have to send an email to firstname.lastname@example.org as soon as you can.
Any additional expenses as custom and tax fees are the responsibility of the customer, not Tati MoonS.
If the item was not claimed and was shipped back to me, the buyer would have to shoulder the new or additional shipping cost to reship the item(s).
If the package is reported lost, we will claim it to the courier and Tati MoonS will return the costumer the total amount of the package, minus the shipping fees, and in some specific cases, we will ship the items again. Note that this option is only available for shipping options that include a tracking number - basic no tracking number shipping option has no tracking number, so in case the package get lost since we can’t tell where it is, Tati MoonS has no responsabilities and there will not be any refund or reshipment.